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Policies & FAQ

Policies & FAQ

What is your return policy?
Anything bought from River City Industrial can be returned within 7 days for any reason or within 30 days if there are any issues. If you would like to return a unit bought from us, please contact us with your request, the reason for return and your order information.

What is included with this item?
Each item includes ONLY what is shown in pictures in the ad, unless otherwise noted.

When can I expect my order to ship?
Almost all orders ship within 0-1 business days of RCI receiving full, confirmed payment. On larger freight orders and in extreme circumstances we may need more time. If you need your items quickly please contact for expedited shipping.

Can you ship out today?
Parcel (UPS, USPS, etc) – If we receive your order and your full, confirmed payment before 3p ET, we can usually get your order out the same day, though you must request it.

Freight – In order to get freight orders out the same day we need your order and your full, confirmed payment before 12 noon ET. It is not always possible to get freight orders out the same day.

May I organize shipping myself?
You may organize parcel or freight shipping yourself, or we can ship on your UPS, FedEx or DHL account. If you organize shipping yourself you must provide all the paperwork already filled out.


Do you ship to my country?
We ship worldwide via UPS (recommended) or USPS. We can also ship on your UPS, DHL or FedEx account.

Please note that because of our past history with USPS, if you choose to have your item(s) shipped via USPS and your package is lost or damaged we will NOT file a claim and you will NOT get your money back.

What forms of payment do you accept?

  • Credit Cards: through this website or over the phone
  • Paypal: through this website or direct invoices
  • Checks and Wire Transfers: payment before shipment


How do I keep up with the latest from River City Industrial?
Every item we put our inventory is posted to our RSS, Twitter and Tumblr feeds.
Facebook is regularly updated when a category in our inventory has been significantly updated.

More Terms and Conditions:
RiverCityIndustrial.com/Terms-Conditions

RiverCityIndustrial.com/Privacy

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Contact Info

Telephone: 423 821-4712
Fax: 423 821-3230
Email: Carl@RiverCityIndustrial.com

River City Industrial
5700 Tennessee Avenue
P.O. Box 2286
Chattanooga, TN 37409


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